[QUOTE=Mozo;28929142]Couldn't agree more Brewy, Qantas is clearly trying hide the fact that points are expiring.

How hard would it be for them to send a seperate email with the subject line 'Points Expiring Soon'

No instead they choose to hide it in the hope that loyal customers who have kept them in business will miss it and lose their hard earned points - how's that for loyalty!!

Whoever thought this practice up should be fired but instead probably received a promotion.

I never received any emails, in fine print or not, warning me of my point expiry.

I'll be emailing Alan Joyce now, no way I'm giving up on this. Did you approach the ACCC?[/Q

Hi MOZO, I contacted ACCC first and they recorded my complaint and said if they get multiple complaints about this situation, they will act and they said contact ACA-(Airline Customer Advocate) first, so did that, after month no good, didn't expect much, as they're funded by the Airlines. So I put in complaint with Office of Fair Trading a few weeks ago.
So contact ACCC to get them to record your situation and then put in complaint with OFT-(Office of Fair Trading).
I did get a phone call reply from Alan Joyce personal assistant to say its out of there jurisdiction, but send a email anyway.