Hi MOZO, I contacted ACCC first and they recorded my complaint and said if they get multiple complaints about this situation, they will act and they said contact ACA-(Airline Customer Advocate) first, so did that, after month no good, didn't expect much, as they're funded by the Airlines. So I put in complaint with Office of Fair Trading a few weeks ago.
So contact ACCC to get them to record your situation and then put in complaint with OFT-(Office of Fair Trading).
I did get a phone call reply from Alan Joyce personal assistant to say its out of there jurisdiction, but send a email anyway.