Originally Posted by
ssivagn
Hi,
My elderly parents bought BA ticket online with their credit card and after a while realized that they had been charged twice. I have been helping them make the calls to BA customer service and we seem to be going nowhere after multiple calls to BA. We even sent them the credit card statement with the duplicate charge. The listing on the credit card even have the ticket numbers from the same itinerary. BA keeps telling us to call back a week later and it has been months now. Anyone faced similar issue?. I really dont know how to get BA to reverse the charges which is nearly around $3000. The credit card company is another story who wouldnt start a dispute since it is from a legitimate company but that is not relevant topic in this forum. Any help/advice will be greatly appreciated.
Thanks!
As ever the key may be to keep it simple. If you start describing the whole chain of events people may stop reading before understanding your point. Just saying "I've been charged twice for booking ABC123 / ticket 125-0123456789123, can you refund one?" is all they need to go fix it. If you can get the credit card company charge references that might help them as well. You may have already done that of course
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Which country are they / the relevant card in? If US or UK (where I have experience of, but hopefully elsewhere too) I'm surprised the CC company won't take on a duplicate charge case and reverse one. They've done that on the phone for me a couple of times, no need to even go through a formal case (although one was about 30 years ago when things were probably a bit more "fluid").
I can see how it might get a bit complicated with BA if they think you're asking for a refund on a ticket that you don't want to cancel. However, when my cancellations have not auto-refunded after a couple of months the agent usually pops it onto some escalation type queue where they presumably peer at things a bit more closely and untangle it. You should try and get it on to that team.