I did 2 Citibank transfers earlier this year, and it took 1 or 2 business days. However, I did one earlier this month, and it hasn't shown up after almost 2 weeks. I called the Thank You desk, and the first person was not helpful (wait the full 2 weeks, and then call back). I asked to speak with a supervisor. Unofficially, there has been occasional problems with EVA transfers, and Citi will redo the transfer (credit the miles back to your account, and start a new transfer).

You will get an "transfer order confirmation" email right away. In one or two business days, you will get a "transfer complete" email confirmation. That is when EVA tells Citi that the points have been posted.

If you don't get the "transfer complete" email after a few business days, call the Thank You desk and ask to speak to a supervisor.