Originally Posted by
slawecki
do german airports, and in particular MUC and fra have resolution officers?
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Pursuant to the US Air Carrier Access Act 14 CFR 382.151(b) at an airport outside the United States a US carrier would be required to have a complaint resolution officer available during hours which they have flights operating whether or not such flights are operating directly to the United State and a foreign carrier is required to have a complaint resolution officer available for any flights operating directly to the United States only.
Obviously this is a US law relating only to US carriers or foreign carriers flying directly to the United States. I know there are UK and EU laws that have attempted to parallel the ACAA, however, I'm not well versed in their specifics.