Couldn't agree more Brewy, Qantas is clearly trying hide the fact that points are expiring.
How hard would it be for them to send a seperate email with the subject line 'Points Expiring Soon'
No instead they choose to hide it in the hope that loyal customers who have kept them in business will miss it and lose their hard earned points - how's that for loyalty!!
Whoever thought this practice up should be fired but instead probably received a promotion.
I never received any emails, in fine print or not, warning me of my point expiry.
I'll be emailing Alan Joyce now, no way I'm giving up on this. Did you approach the ACCC?
Originally Posted by
Brewy
But QFF dont send a proper email stating in subject line or opening pages specifically about Expired points information, they hide expiry info in the newsletter in small black print, like other member's have experience and some didn't even get the newsletters leading up to expiry as well, I've read on other sites/Facebook with other QFF members getting screwed like this deceptive conduct.
Imagine if your Electricity, Rates, Registration, etc. Important payment due dates/expiry information came in smallest black print in there newsletters, most people wouldn't pay on time, so the business/company could recoup overdue payments or recoup re-registration fees, well that would be wrong, so what makes QFF exempt? When these Utilities send you info about expiry or payment, they send you in Bold information only about this important information/Date, so you cant possibility miss this important date to act apond.
I found a law against this, Its Named 'Misleading or Deceptive Conduct" under Section 18 of "Australian Consumer Law". So this quote from LawPath below is exactly what QFF are doing by hiding the most important information of "points expiry in small black print."
"Disclaimers and small print".
Where a business hides important disclaimers within small print to advertise their product or services, they may not be protected from liability by the disclaimer. If a business intentionally utilises small, unnoticeable placements for their disclaimers or buries them within the small print of their advertisement then they may be liable for misleading or deceptive conduct.