FlyerTalk Forums - View Single Post - British Airways Failure to provide requested wheelchair

Oct 13, 2017, 11:32 am

#11

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Join Date: Feb 2010

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Posts: 9,883

Quote:

Originally Posted by wrp96

Unfortunately at LHR, the wheelchair service is provided by the airport, not British Airways. And unfortunately this is not the first report of that service failing at their job. You can try writing the airport authority, but you definitely won't get any compensation from them.

Quote:

Originally Posted by ajeleonard

I would recommend you let it go, however 'outraged' you may be

As has already been said, the responsibility for wheelchair provision is with the airport. There little point in taking any next steps, you are unlikely to achieve anything or get any compensation.

If OP asked for a wheel chair while checking in atBasel, the airline has to first transmit that to its own reps in LHR who then asks the "LHR" people to set one up ?

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