Originally Posted by
john9872
I slipped and fell on the wet floor and hurt my ankle in room 2908 at Sofitel Bangkok Sukhumvit, because of the leaks in heavy rain that much water dripping from the ceiling and windows in bedroom. The windows can't be opened in room 2908. We have been moved to the other room, I got hospital treatment after my trip. The hotel is responsible for the guest slip and fall on their property because of a dangerous condition on the property and required not to subject a person to an unreasonable risk of injury because of the poor maintenance.
GM Oliver Schnatz refused to send me any report and trying to avoid responsibility.
The rooms and facilities are extremely worn out in its class, just five year after the opening of the hotel it is a sad fact that the maintenance and services is not up to the benefits to which we were accustomed with Sofitel. I am an Accor platinum member. Accor customer care ignore my emails over 4 months is shockingly poor customer service.
My review on tripadvisor was flagged by hotel Sofitel Bangkok Sukhumvit for violating and have been moved.
That's very unfortunate what happened to you and i think that hotel should definitely help you in any way they can. I also noticed that club millesimme lounge windows were leaking when it was raining. We just finished our 5night stay at Sofitel club room and we both (me and my girlfriend) decided not to come back. Service has gone downhill and we were really surprised by the attitude of some employees of the hotel. Example, when we were in breakfast and my girlfriend asked very politely if they could refill the emmental cheese because it had ran out, waiter was making faces and stomped to get some. Just amazing
. One morning there was a line to get to breakfast and they were handing out queue tickets.
Room was nice and spacious but the lobby in my opinion is too busy and lacks ambience. Totally different vibe than example SGS across the road.