This reminds me that recently I was on the phone with an agent who did not speak with a Singaporean accent, so I thought i had been routed to an offshore one. I was driving, and suddenly the heavens opened and I couldn't hear him over the speakerphone. After making a comment about the rain, he was surprised and said 'Oh, it's raining there? It's not raining here!' which led to an inane conversation about where I was and that it wasn't raining where he was but he couldn't tell me exactly where he was but assured me he was physically on the same little island as I was. So my conclusion is that the agents may not necessarily be based overseas, but doesn't mean they are manned by Singaporeans with Singlish accents.

Most importantly he was able to assign me seat 11A.