Originally Posted by
pivot_chart
Location: IND
Status: PC
Booked: Premium
Assigned: Base 2017 Chrysler 300 with 18k miles
Received: Preferred desk refused to offer up anything different so cancelled reservation, booked a cheaper rate with National and drove off in a Q7 that was on the Executive aisle.
That's disappointing on a premium reservation. What else did they have on the lot? In that case, I'd have asked them to drop the rate from premium to intermediate, or leave, as you did.