Originally Posted by irishguy28

You can only apply for one or the other - a refund of your ticket, or a brand new ticket at no extra charge.

You cannot have a refund AND also have them pay for a new ticket (that way, you would travel at no expense to yourself [free ticket], but rather with the receipt of additional money [refund of all monies you paid] in order to make the trip).

As you opted for a refund, you cannot now claim additionally for your train ticket, or even for the fare difference.

[Talk about having your cake and eating it too! Boris Johnson, eat your heart out!