Originally Posted by
penner42
And it was just a Marriott, not JW or other brand? If so, you should get the credit.
Yes, just a regular ol' Marriott.
I've been thinking about this and came up with a theory:
My "qualifying" reservations were LNF'ed. I'll bet the LNF process makes the booking appear as if it was booked by phone, rather than online (a requirement of the bonus offer). Then, the AMEX bonus system ignores the charge and throws-out a generic error. And, the AMEX chat team then makes-up a BS reason why the bookings don't qualify.