To dispute or not dispute?
A few days ago I utilized a local car service for a Mercedes S Class and paid for this with my Platinum charge card.
Their website showed a stock picture of a 2014 and onwards vehicle, I emailed them to ask them what the age of their S Class was and they responded noting it was a 2016. The car that arrived was a very basic S Class of the previous generation (2007-2013), the driver was great and the ride in was fine but ultimately I could have got the same car or similar on Uber Black for about 2/3 the price and had I known that it was an older car upfront I would have looked elsewhere.
I have emailed the company back to ask them but it has been a couple of days without response when my previous email interactions have been responded to in a couple of hours at most.
I've not had to dispute much but the closest I had to this in the past with Amex was when I had to use a credit card in a payphone and was charged $18 for a 30 second local call. I called Amex and they credited $17 back to me which I was not expecting, I just didn't recognise the origin of the charge so called to get more information.
Anyone else with thoughts on this?
Thanks!