Originally Posted by flatlander

BA may not be able to respond in the negative to the accusation that they deliberately downgrade 2-4-1 customers when they don't control all their outstation staff properly. There are plenty of accounts of station managers in some places who believe that 2-4-1 and Avoid customers are inferior to cash customers and openly treat them worse.

BA could state they do not do this, to be followed soon after by another incident of a customer downgraded "because you didn't really pay for your ticket" from the Middle East or another place.

That would only further confirm, in the mind of suspicious customers, that they are duplicitous and inconsistent.