FlyerGoldII

Booked Air Canada revenue tickets for my wife and myself.

Wanted to book parallel Aeroplan award ticket for my daughter on the Aeroplan web site.

Wanted to book YOW-YVR - overnight stopover
Then YVR-LAS the next morning.
Then LAS-YYZ-YOW a week later.

So I got an error message (repeatedly) trying to book this on 3 separate computers, using 4 different operating systems.

So I called the Aeroplan agent.

She said that the Aeroplan computer considers the YOW-YVR and YVR-LAS flights as 2 sequential non-connecting flights - as the 2nd flight leaves more than 12 hours after the first flight arrival (by a grand total of 1 minute; ie total overnight stay is 12h01min!) - even thought second flight is the first available flight after arrival to LAS.

But the error message means that the proposed ''multi-city'' itinerary is not valid.

So I called what I thought was the Aeroplan.com web site phone number - but got the agent at the regular Aeroplan phone number. She was able to make the booking; I did not have to pay a telephone booking fee!


What I got out of this - the Aeroplan computer did not accept the YOW-YVR and then YVR-LAS as either as connecting flights nor as 2 separate non-connecting flights. The agent's computer accepted my itinerary as a multi-city itinerary; but not as a return (incoming, outgoing) LAS itinerary. So I could not have booked the YOW-YVR and then the YVR-LAS flights as a one-way connecting flights - because of that 1 minutes - even though AC allowed such a booking for a revenue ticket (for the AC booking, I actually did 2 separate bookings - on a latitude flight pass)!