Originally Posted by
SvenAge
I really don't think the government could care less whether you have 12 avios or 13 avios.
For the CSA to use the excuse that the government wants you to provide your passport details in order to upgrade your ticket with avios is laughable!
If what was said upthread that BA has been successfully targeted recently by data breaches (as part of organised fraud) is correct, then with GDPR impending (and the new punitive turnover based sanctions that come with it) then what the CSR said may not be far from the truth. After all, they are unlikely to be data protection regulation experts.