Originally Posted by
Figarocars
after checking my bank when i got back to the uk it seems they did not take money from my account
most times when i pay bills on line it takes a day or two to show on my statement
and as they had emailed me thanking me for the payment and giving me a ref number and the flight details you would assume the payment had gone through.
and if not
send me another email saying it had been cancelled
not wait 2 hour before i get to the airport to travel
also what they should have done when buying the new tickets to get home on is honoured the first booking 409 euros not charge me 688.euros for the same seats
Perhaps lousy customer service, but no e-ticket (which is evidenced on U2 by a booking reference) and no funds withdrawn, means that you did not pay and perhaps a more customer service-oriented carrier would have accepted the EUR 409 fare.
But, U2 did not and many carriers would not do so either. Methinks that your are stuck. The lesson, if any, is to verify that your ticket has been paid for and issued. Yours was not.