Originally Posted by WKnight

Did you use it at least once in Canada at merchant with a chip/PIN reader?

When I opened my Chase Visa card it had just arrived prior to my travel. I did activate it, but I never used it until I was in Europe. They are more strict with chip PIN policies there, so my transactions were declined every time.

A Chase rep informed me that I needed to use it at least once while in Canada, otherwise the PIN would not be validated for the card and could not be used outside Canada. When I returned to Canada, I inserted it in a reader, keyed in my PIN and then signed for the purchase. It worked thereafter, in and outside of Canada.