FlyerTalk Forums - View Single Post - Chase Sapphire Reserve: Renewal & Retention

Oct 6, 2017 | 4:23 pm

#355

Drummer

Join Date: Jun 2000

Location: Arlington, MA USA

Programs: AA LifetimeGold, WN A-ListPreferred, B6 Mosaic, ChoicePrivileges Diamond, BestWestern Diamond Select

Posts: 418

Quote:

Originally Posted by Statman

CSR is a money pit for Chase. Not surprised at all to see them allow people to cancel immediately.

Maybe so, but in the last couple of weeks, I've seen a pretty large scale TV advertising campaign for the card. Why would they want more customers for the card if they're all costing them money?