FlyerTalk Forums - View Single Post - BA not honouring 'mistake' F fare to Equador
Old Oct 6, 2017, 4:15 pm
  #43  
Scrudgy
 
Join Date: Jul 2014
Programs: BAEC, Flying Blue, Eurobonus
Posts: 180
In my business, we have someone prepare the work, then someone checks the work, then someone approves the work. If after all this we find we have made a mistake, then we commit to fixing the problem at no cost to the customer (and we do not cancel orders)

Call it ethics, integrity - whatever you like. However we would honour the customer order.

It does teach you to be carefull from the outset - but you do get kudos from the client for standing up and taking control of the situation instead of wimping out of the deal.
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