Originally Posted by
TopGunner
Just wasted 2hrs of my life with QF agent trying to rebook some DONE4 segments in Asia, DPS-HKG-SIN-HKG. Using EF, changing POS accordingly i could find sufficient D availability on each segment, but QF had different availability.
Anyone know the most reliable source of D availability for DONEX other than pin the availability with QF agents?
The EF availability was dynamic with each POS, so I am confident in their availability tool, just would like to know if the airlines have it different or just that i have to accept the agents cannot change their POS, so i'm stuck with whatever the call center has.
One possibility is married segment. The flights didn't included any connections?
Another theory: QF is using call centers in many parts of the world, the call may have been routed to somewhere where you didn't expected, thus they might have been using different POS. That happened to me, called to Oz number but UK call center agent picked up and was using UK as POS instead of Oz than I expected. Did you ask where the agent was located and compared that to EF availability?
At least QF Premium desk (in Hobart) have been able to change the POS when I have requested to grab some flight that have been showing availability in EF only using some other POS than their default POS. Your YMMV, definitely not all of the agents are that flexible.