Also coming to a city near you!
Tonight was the big night. I was called around 10am by the group saying that the airline decided to make the meeting 120 minutes instead of 90 minutes, and wanted to know if that was okay. I would have stayed all night if I could have!
Anyway, the first thing we did was show each of our collages and explain them. They then hung them up on the wall and we briefly discussed them. Then they showed us a series of poster boards with a narrative of an airline and we were asked to judge the pros and cons and rate it on a scale of 1-10.
They did this three times, the first being a mundane carrier in my opinion (I rated it 5--the lowest of the 8 participants), the next sounded like a JetBlue with a $10 access fee to an airline lounge, with aircrew sounding like SouthWest. I gave this a 6. The last was really what I get from Continental, however, the rest of the group obviously never experienced this. I gave this airline a 10, as did most of the others.
It was an interesting mix of 8. There were two guys in the hotel industry, one from the Ritz Carlton in Orange County. One female worked for Taittenger, and is now my new best friend!
Anyway, on our way out I had a brief moment to ask others, and it is the feeling between all, that Delta Airlines is the one who sponsored this meeting
They did mention that there would be more focus groups in other cities in the US.
By the way, I have practically no status on Delta. I was gold last year and was demoted to silver for this year. I doubt if I will fly on Delta this year.