FlyerTalk Forums - View Single Post - United booking connecting via Air China - beware
Old Oct 6, 2017 | 8:21 am
  #11  
PTahCha
Original Member
30 Countries Visited
1M
All eyes on you!
25 Years on Site
 
Join Date: May 1998
Location: CT/NY
Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 7,273
This sounds like my personal experience connecting via Air China.

Was flying ULN-PEK-YVR-PDX, with the last leg on Air Canada. There was a weather delay that caused the inbound plane to be late with a 10 hour delay. Upon arrival at PEK at midnight, the transfer desk was slow in trying to rebook me. It probably didn't help that I was pushing them to rebook me on an United flight through SFO so I can get to PDX, and they basically told me to come back the next morning, with no hotel offered because I wanted to be rebooked on UA.

The following not-so-hilarious scenarios ensued:
  • Because the ticket was plated on 001, they claimed that they need AA to release the ticket (not true)
  • They would only deliver me to YVR, because the booking class for YVR-PDX on AC was no longer available (not true)
  • They claimed to have pushed the ticket to UA (not true - since the UA agent could not find my reservation)

After 3 hours of negotiation, and me threatening to switch from Mandarin Chinese to English, they begrudgingly rebooked me on PEK-SFO on their own flight, only because the YVR flight had already posted a delay, with a connection to PDX on AS.

The irony is the PEK-SFO was delayed and led to another misconnection, which means I had to go through the entire rebooking process all over again. Fortunately, CA uses UA employees as subcontractors, so I was able to maneuver through the rebooking process a whole lot easier.
PTahCha is offline