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Old Oct 5, 2017, 1:30 pm
  #14  
phltraveler
 
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
Originally Posted by RogerD408
Yes, this should be standard practice since you are paying for the room. Unfortunately, lesser reputable properties (I'm not saying this one is) will rent out your room if they are close to capacity and they have someone standing there asking for a room. Getting rack rate for that room may generate more revenue than what they may have to pay to walk you should you show up later. AND the opportunity to still charge you as a no show is just that much more revenue!

My approach, regardless where I'm staying, if I can't get there before say 6pm, is to call to confirm my arrival and make a note of the time and name. So far that has never missed getting me a room. Your risk tolerance will determine what you should do.
I agree with this approach and I've had this happen at a variety of hotels, independent or chain. It's safer to notify the hotel and make sure your room is held then risk it and get a nominal amount of money to walk (and have to find somewhere else to stay).
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