Originally Posted by
nauce
The quick summary of downhill customer service:
* When connections are late, they don't work to backstop flights like they used to. Same thing when routing or other irregular operations happen.
Yes, I've noticed this. If you're proactive and phone the airport GS line, you may still have luck. I have.
Originally Posted by
nauce
* Mileage tickets booked for others are not upgradeable.
Sure they are. Just did it today. GS miles, GS upgrade. GS doesn't have to be on the itinerary.
Originally Posted by
nauce
* My award inventory is indistinguishable from other tiers (1k, etc.)
False. GS has insanely better saver economy award inventory. T conversion.
Originally Posted by
nauce
* They don't ever do favors to help out family members in need
Why would they? You expect them to treat anyone that knows a GS like a GS?
Originally Posted by
nauce
* Simply stated, I feel kind of... like I'm not in the top 1% of revenue.
You caught feels.
Originally Posted by
nauce
The lounges, at this point, are a total joke. With the intense marketing push for United Credit cards, I'm finding that the gate is almost always more comfortable than the lounge.
Thanks for the chuckle.
So out of your entire bullet list of complaints, only the first has validity.