Originally Posted by
Legend717
Frankly, this sounds like a play out of United's book.
Except the part where UA has documented compensation well higher than 3,000 points.
The CoC calls out the refund:
...or if a Passenger is downgraded from a class of service and is not re-accommodated in a seat of an equal or greater class of service for which a fee has been paid, the Passenger may be eligible for a refund in accordance with Rule 17.
I agree with the others that FAM is the likely scenario. And the airline is explicitly not allowed to tell passengers that, which makes it hard for everyone involved.
I also learned today that AS can fly you to SEA instead of YVR and owe you no comp nor refund per the CoC.
