Originally Posted by
LegalTender
Nothing indicates she was ever re-seated. Notice the big gap in the lawyers' account between WN's making the offer and the demand that she deplane.
My hunch is that she raised enough of a ruckus the captain was called. He deemed her 'disruptive' and ordered MD cops to arbitrate. Finding a seat to suit her wasn't happening. The "life-threatening" claim was a hasty expedient.
The airline did apologize to her rather sheepishly:
The press release from her lawyers:
Originally Posted by Press Release
Professor Daulatzai's story has gone untold. She discussed her non-life threatening allergies to dogs with Southwest representatives upon entering the aircraft, and together they decided that she could manage by sitting away from the dogs towards the rear of the plane. Southwest allows for passengers to choose their own seats, and Professor Daulatzai found a seat comfortably distant from the animals. Contrary to the Southwest statement and various media reports, Professor Daulatzai never asked for the dogs to be removed from the plane, did not request an EpiPen, nor did she ever claim that her allergies were life threatening.
So mea culpa, the story is that the pax discussed the issue with the crew, and the crew/her mutually decided to find a seat away from the service animals, which Southwest allows because seating is not assigned.