Originally Posted by
phltraveler
Her version of events is that it's totally false (didn't ask for the EpiPen/didn't classify the allergies as life threatening) and that after being reseated per request, that they decided to kick her off the plane for no real reason.
Nothing indicates she was ever re-seated. Notice the big gap in the lawyers' account between WN's making the offer and the demand that she deplane.
My hunch is that she raised enough of a ruckus the captain was called. He deemed her 'disruptive' and ordered MD cops to arbitrate. Finding a seat to suit her wasn't happening. The "life-threatening" claim was a hasty expedient.
The airline did apologize to her rather sheepishly:
"We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns."