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Old Oct 4, 2017 | 1:36 pm
  #8  
JAXBA
 
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,755
Originally Posted by simons1
If it only takes 5 seconds then surely a professional approach would be to say 'hang on 5 seconds and I'll give you the number'.

Rather than ending the call and leaving the customer to go online and find out something that I would expect someone semi proficient in OneWorld matters to know.
It could have been phrased better, something along the lines of "I can look that up for you but it may take a minute; you might be able to find it faster than me on Google…"

@Anonba do BA agents have internet access now? JAX agents didn't; they could only get to other airline websites and BBC News...
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