Originally Posted by
rossmacd
I think this is the best answer from the agent - rather than him wasting time finding and reciting a number back to you, he can get on and help another customer who is no doubt been on hold. It takes all of 5 seconds to google this information.
No wonder the call centre queues are long if people are expecting BA agents to be the Yellow Pages
If it only takes 5 seconds then surely a professional approach would be to say 'hang on 5 seconds and I'll give you the number'.
Rather than ending the call and leaving the customer to go online and find out something that I would expect someone semi proficient in OneWorld matters to know.