Originally Posted by
airmanofthequeen
When I asked him how to contact Finnair his suggestion was that I should google their number!
Surely if his system didn't show the number to call at another One World airline, basic customer service would suggest that he could find it out for the customer (maybe by googling it...).
Is this a helpline or a wind-up line?
I think this is the best answer from the agent - rather than him wasting time finding and reciting a number back to you, he can get on and help another customer who is no doubt been on hold. It takes all of 5 seconds to google this information.
No wonder the call centre queues are long if people are expecting BA agents to be the Yellow Pages
