Originally Posted by
NewbieRunner
There's no such thing as Business Light according to
www.swiss.com. You should be allowed two checked bags each (+ *G allowance) up to 32 kg. Call a number in Switzerland during their office hours or just turn up at the airport in AMS with your boarding pass.
It's probably due to their IT system which is not one of the best in the world.
I know right? that is what i said too!
I did call Swiss # during office hours exactly for the reason that I don't want to be routed to India due to IMO bad customer service experiences.
But agent said your ticket shows Economy light upgraded to biz. And I was like no, I'm looking at it right now and it is economy classic. Then she said there is no such record that it is economy classic whatsoever on their end so there's nothing she can do. But even though I purchased my ticket on LH.COM, I even have a SWISS.COM email that shows my original eticket as economy classic.
This is just giving me a bloody headache. Can i refuse to speak with an Indian Call centre agent and demand to speak with a Swiss agent when I call again?
Would twitter or Facebook help?