Hi guys,

Need some assistance here as I believe SWISS is trying to scam me into paying for checked-in baggage. The details are summarized below:

- Purchased 2 tickets AMS-ZRH-PRG Economy Classic (with 1 checked in baggage each + Gold benefits) on outbound leg. And Economy Light (no baggage on return flight) through Lufthansa.com.
- Ticketed by LH but LX operated (no code share).
- Got an upgrade offer for outbound leg to business class on swiss.com
- Took that offer and paid for it.
- When I got my updated eticket. Outbound leg now shows Business Light (P) no baggage allowance.
- Called LX and got routed to India Call centre and was told that there is nothing they could do because eticket got reissued as Business Light Fare.

I don't think this is fair and even though luggage is 25 euros each, the point is my originally booked ticket on my outbound leg was economy classic (which included checked luggage).

What should I do? Everytime I call LX I get routed to India and the agents there keeps saying I'm SOL.

Any advices would greatly be appreciated!