Originally Posted by snic

It has now been a month since my adventure with delayed bags in Italy. Although I have long since received my bags, I remain very annoyed that it took nearly 72 hours for them to be delivered - especially since 2 of the 3 bags actually arrived at the airport on the flight 2 hours after I arrived. The delay was apparently due to the courier, who performs under contract with Lufthansa, insisting that he was not contractually obligated to deliver bags on the weekend. I am not looking for compensation or anything like that, but I would like to know whether Lufthansa has investigated this situation and done something about it. After such a negative experience, Lufthansa's response will have a big influence on whether I choose to fly on them again.