Yeah, they did get me the lounge access card, but the staff in the lounge already knew me by now and never verified it. I wasnt as concerned with the lounge access as much as the question about the room type. And I truthfully would not have complained anyway. I was mostly just curious.

Today, when returning to the hotel, Katarina, before I even said anything to her, handed me a new room key for everything that I requested. I am impressed with this group of employees and her. They had moved all of my (already packed) bags for me and taken care of the room change perfectly.

I am very happy with the resolution (and the new room! its great!)

Thanks all!