Lessons learned in the past 48 hours using the New Trusted Traveler Programs website
As I mentioned when I first checked in on the new Global Entry platform my date of birth appeared wrong in the Manage Profile tab, however it appeared correct in the Account Profile screen as well as when clicking to update the passport information.
Here are other surprises:
- yesterday, logging in through my smartphone I discovered my date of birth was correct throughout the system (Manage Profile, Account Profile, etc.).
- this morning, logging in from my computer at home using Chrome Web Browser - the date of birth appeared correct everywhere as well.
- this morning, logging in from my work computer on Chrome - the date of birth appeared once again incorrect in Manage Profile.
-logging in from my work computer on Internet Explorer - the date of birth appeared correct throughout the system.
I keep saving screenshots with these discrepancies. If it were a minor error I wouldn't worry but it is after all the DOB (which by the way is one day wrong, e.g. appears as 13 instead of 14).
Overall at least in my case logging in through my smartphone is a smoother experience. The computer login sometimes sends me to the Spanish language page, or does not move to the Security Code page.
I wonder what other kind of errors flyertalk members get.