Originally Posted by
IAN-UK
You can certainly grieve to the CAA, but the best you can hope for is a tissue for your tears.
A fancier approach, one frequently threatened in these threads but seldom employed, would be through the courts. This doesn't have to be expensive, but it's an awful faff. And it's not clear what you'd be suing for - an order that BA perform the service it agreed to, or compensation for the £5K ticket you were forced to buy in the wake of a cancellation. That second avenue would be risky!
Better just to suck it up.
I sued for the difference. That is, the cost of the fare the airline says was an error and the cost the same airline said should have been the correct fare. In the jurisdiction I sued in, at least, that's all that was required; I didn't need to produce a replacement ticket.
Originally Posted by
Misco60
This is bad advice.
Fare mistakes are subject to general contract law in exactly the same way as other online mistakes are, and British Airways has the legal right to rescind any fare, even after payment has been taken, as long as a reasonable person should have realised it was a mistake. The discussion on this board alone should be sufficient evidence that a reasonable person would recognise this offer as an error.
And a consumer has a right to bring action. More importantly, your point about a reasonable person realizing it was a mistake is but one of
three elements that need to be proven where the burden of proof lies with the party claiming there was a mistake. (This is the widely held standard where English law applies. However, one of the other things that often seems to be lost on FlyerTalk is that different jurisdictions have different standards.)