I agree completely. For over a year, things went smoothly, so I let my points accumulate in order to get the better redemption values at the higher levels. But once my account was temporarily suspended and I had to go through a couple weeks of back and forth to get it reinstated, I have been quick to burn my points as soon as I can. That being said, I am now getting so few surveys that it takes me a very long time to accumulate sufficient points for anything. E-Rewards went from being great to a complete mess almost overnight.