Originally Posted by
MikeFromTokyo
What is disconcerting is that MO apparently had difficulty doing something Conrad could do in five minutes. I'm very surprised to hear that.
I've been working with the MO concierge for our upcoming stay in December, and have been impressed.
In addition to securing a somewhat challenging reservation before the books "officially" open for our date, they've handled my numerous requests quite well.
The only knock has been a sometimes less-than-rapid response time (e.g. 2.5 days), but I don't consider this a serious issue for a stay that's still months away.