Originally Posted by ORDDoug

I have run into an issue recently on 2 occaisions when renting in DTW from National. I go to the web site and it automatically sets my car selection to Full Size per the new Executive Elite (so I still get charged Intermediate). However, since DTW does not have the Executive Selection yet, I am forced to choose Emerald Reserve or Counter. I select Emerald Reserve and the reservation comes up with the correct price for an intermediate. However, when I arrive and choose a sport utility off the emerald aisle, I end up getting charged for a full size (one level down from Sport Ute) instead of the intermediate I was quoted.

Customer Service's response was that when I reserve from Emerald Reserve, I should go to the full size line and pick a car and will then be charged the intermediate rate. My response is that, in effect, I'm being punished for being Executive Elite at a location that is not set up for the new program yet. Seems to me, that if they don't have Executive Selection, the Emerald Aisle should work the same as it did before and I should be able to choose any vehicle from the aisle. I'm sure this will be a short lived problem, but it's frustrating to be told "congratulations, you are one of our best customers. Now we are going to punish you."