Originally Posted by
2lovelife
They have done this every year, at my renewal, even since before the programs were merged.
But, my points, status, and history always follow.
My account number had been the same for the first two years. When I got upgraded from Gold to Platinum, 2 of the 16 digti changed. Now, I found out my sales lady is not an Accor Employee (CS agent told me), I think she got either higher commission or extra credit to close my account and deleted my record. Otherwise, I couldn't think of any reason why she did that?! I forgot to mention, the person who handle my account quitted. She took his place since last year. I demand an answer from Accor but it has been a week. I still haven't received any calls from them yet!