Originally Posted by
DiverDave
They do. It's called Delta 360.
Truly an ignorant comment. The travel industry gives many things away, especially to its employees.
Delta is still giving some stuff away, and making more money than they ever dreamed of. Which flows to Ed's salary and bonus.
The travel industry is full of perishable inventory. If you bestow some of that on your customers, you create loyalty. And it does still exist. Rightly or wrongly, I still start my airfare searches at Delta.com.
Too bad that's not really what he said. Here's the exact quote --
"Any business where you give the majority of your best product away for free doesn’t work"
which is not really the same thing. Note the qualification with the word "majority".