Originally Posted by
CloudGazer
I understand your frustration but I guess it's debatable whether this is better than being on hold for an extended period or not. Either way it might suggest poor staffing of the call centre.
The thread title is a little misleading.
Poor staffing due to waht ? Peak periods misjudged ? Too many vacations simultaneously ? Cost savings ? Attitude of " let them eat cake" ?
Originally Posted by
TravellingSalesman
Matthew 7:5 :P
More seriously this is not good enough for the blue line, let alone the gold line.
Offering a call back if the call centre is busy should really be the standard in 2017.
On a related note I find the constant references to the web site while holding rather aggravating: if whatever I wanted to do were possible on the web site I would already be doing that.
(And if it were possible but I didn't know then simply mentioning the web site wouldn't do me any good either.)
Yesterday I called AA, was told" there is a 22 min hold, may we call you back, you will not lose your place in line Call back was in less than 15 minutes. Ac Better than others.ceptable.