Originally Posted by
cocoleolol
Agreed, My agent at Accor Plus is local and based at Accor HQ too. I personally have chatted with her many times regarding issues however she says all she can do is highlight to management and hope for the best.
She herself says that management sometimes are.....non-cooperative. So I don't blame her and her team but more of management not being attentive to their loyal customers.
Unless you can talk to people at quite senior level, normally it is useless, especially for some issue at the program level that "hard" to fix.
It will be definitely my last year with them, as I really feel like 2nd class citizen, but Accor simply does not get it.