Originally Posted by
FlyingScientist
Maybe
faling to understand that "modern call center technology" means modern call centre technology?
Matthew 7:5 :P
More seriously this is not good enough for the blue line, let alone the gold line.
Offering a call back if the call centre is busy should really be the standard in 2017.
On a related note I find the constant references to the web site while holding rather aggravating: if whatever I wanted to do were possible on the web site I would already be doing that.
(And if it were possible but I didn't know then simply mentioning the web site wouldn't do me any good either.)