FlyerTalk Forums - View Single Post - [Refusal to honour booking that failed just before the] End of Sale
Old Sep 27, 2017 | 9:28 am
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Nomad57
5 Years on Site
 
Join Date: Sep 2016
Programs: BAEC Gold
Posts: 23
[Refusal to honour booking that failed just before the] End of Sale

I know bookings shouldn't be left to the end of the sale but I was trying to help a family member book a holiday last night. We tried on different devices but booking fell over after the payment screen a couple of times. Gold line were able to price it up exactly the same as us but it failed for them too so we were told the advise from management was that price should be honoured and booked today by them. Seemed reasonable but got a call today that it won't be honoured because the website had the wrong taxes applied! There's a quite a few tweets with bookings failing so don't know how wide this issue is. Booking was flight and hotel to NYC in WTP.

Ps sorry for title, I pressed go too soon
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