Originally Posted by
notfrequentenough
First question is: Do I have any hope of getting them to put me on their codeshare flight via AMS on the 10th of December which has me connecting with my original flight arriving MEL on the 12th? (GA9237 & GA9089) The call center operators say they don't have authority to book on codeshare.
Unlikely, given what you have just stated.
But why did you ask to be put on all-KL flights, instead of asking to be put onto the direct GA89 service which departs 5 hours earlier, AND which is direct non-stop (unlike the KL service which stops in KUL)?
Originally Posted by
notfrequentenough
The second question is, if I am really stuck with this 47 hour trip - is Garuda obligated to provide accommodation in Jakarta since it is because of their schedule change that I am there for 24 hours? The call center operators say that it is up to the manager working at Jakarta airport when I arrive.
No, unfortunately their only obligation is to allow you to cancel without penalty if you so choose.
Please be sure to come back and fill us in on your experiences; the community learns when people give their direct experience.