Originally Posted by
lingua101
unless it has been changed recently, I know she is Accor employee. She has been there for many years, since they have started this in Singapore for 14-15 years ago.
Singapore is Accor HQ, so most likely they have their own team here.
I have been Aplus member for many many years. So I have told her, this will be my last renewal if I do not like what they did to me.
I think the local team is trying their best, but I want to hear something from their management.
If they decided to extend invitation to see Serena Williams 2-3 years back, as I was the top 5 customers here in Singapore, I think it is not too much to expect their Senior management to spend time to hear my grievances,
Agreed, My agent at Accor Plus is local and based at Accor HQ too. I personally have chatted with her many times regarding issues however she says all she can do is highlight to management and hope for the best.
She herself says that management sometimes are.....non-cooperative. So I don't blame her and her team but more of management not being attentive to their loyal customers.