Originally Posted by
wingnewaddress
I am in Hong Kong. Accor plus out sourcing the sales service to another company and they are in Beijing China. Since Singapore is in Asia and almost the same time zone. I guess Singapore must be handled by the same company. You sales lady is not an Accor employee. You may want to ask her directly to confirm. So, talking to a higher level person, it is not going to happen!
unless it has been changed recently, I know she is Accor employee. She has been there for many years, since they have started this in Singapore for 14-15 years ago.
Singapore is Accor HQ, so most likely they have their own team here.
I have been Aplus member for many many years. So I have told her, this will be my last renewal if I do not like what they did to me.
I think the local team is trying their best, but I want to hear something from their management.
If they decided to extend invitation to see Serena Williams 2-3 years back, as I was the top 5 customers here in Singapore, I think it is not too much to expect their Senior management to spend time to hear my grievances,