Originally Posted by longing4piedmont
jc, I think that Socrates posted once upon a time, (not sure if it was before his self imposed excile and deleted all his many years of valuable post) that the determining factor in the type of room you get is the room listed in your profile. In other words, it sounds like you did not get upgraded to the C floor because they did not have that room type available on the C floor, even if they had rooms available on the C floor. If you then requested the C floor over your room preference, it sounds like they moved you to the first room they had free.
I'm not sure I would do anything at this point other than thank them for moving you as requested, and then ask if you could be moved one more time to your requested room type on the C floor
You are correct...you didn't mention if they gave you access to the lounge but as a gold member you should always have access even if not on the floor